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Tami's Trending Thoughts

My phone is dead!

5/14/2014

 
HTC 4G Smartphone Looping RestartHTC 4G
My HTC 4G smartphone purchased in October 2011 is already a dinosaur! The specs on my HTC 4G smartphone don't compare to the HTC One my husband purchased in May of last year. However I am not ready to give up this phone yet.

Now that I am in this predicament and unable to quickly resolve the problem (waiting for a replacement battery to arrive later this week) I am researching what my options are.


  1. Call my provider and have them forward my phone calls to another number, perhaps my home phone or Google Talk.
  2. Call in and retrieve my voice mail from my home phone.
  3. Visit my local CPR "Cell Phone Repair" shop and get their free 15-point inspection. They said my battery is bloated (test this by spinning it on a flat counter) and my on/off button is "designed to fail." They did not have a replacement battery in stock so they were unable to replace the battery and test the results. Their "bench fee" is $45 for troubleshooting the issue. This fee can be applied to the cost of the repair service. The repair of the on/off button would be $65-$70. www.cellphonerepair.com
  4. Wait patiently for my replacement battery to arrive at my doorstep.

I'm not sure if the new battery will resolve the issue with my phone. Actually it is not totally dead; it is caught in a deadly loop which is cycling through the start-up program for the phone. It loads the initialization screens and plays the boop boop boop sound which says it is done with the initialization. Then it starts over again at the beginning. Several online forums say this is only resolved by initiating a factory reset. Here's Kevin Garmin's YouTube clip on how to do this. 

Following the reset I will need to spend several hours reloading my favorite apps: OneNote, DropBox, Google Mail, HTC Sync (to restore my contacts and calendar), Pandora, AccuWeather, and many others. 

IF I HAD A BACKUP OF MY MOBILE PHONE, I would simply restore my apps and associated preferences, text messages too, from my backup and be in business in short order. As I read the forums the most mentioned name for Android backup is Titanium. With 4 1/2 stars from almost 250,000 people, it's likely a good choice. There is a free version or for $5.99 a PRO version. I will need the PRO version to backup text messages.



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    Tami Bethune, Technology Helpdesk Novi MI
    These articles are written by Tami Bethune, owner of BTG Solutions, a consultant providing website design and social media marketing plans for small businesses with small business budgets.

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