Here's a simple way to address a social media review that is less than stellar. In this case I did not have any business relationship with Jenny. I acknowledged the reviewer and through the response I a) implied that this review may have been without basis, and b) showed interest in working through the issue.
Other small businesses struggle with this issue, and next to finding time to manage a social media site with thoughtful content of various media types, this is the reason why they choose not to participate in social media.
In summary, take the good with the bad, and know that the bounty of good will dwarf the bad.
Other small businesses struggle with this issue, and next to finding time to manage a social media site with thoughtful content of various media types, this is the reason why they choose not to participate in social media.
In summary, take the good with the bad, and know that the bounty of good will dwarf the bad.
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