This month I received several support requests related to Yahoo email.
In October the company upgraded their webmail interface with major changes. This created some discontent with some of their 100 million webmail users, as evidenced by the online commentaries. On December 10 Yahoo had a significant hardware failure which took 5 days to restore service to near normal levels. This event also had an impact on users' experiences.
If you have had issues with your Yahoo email recently read on .
In October the company upgraded their webmail interface with major changes. This created some discontent with some of their 100 million webmail users, as evidenced by the online commentaries. On December 10 Yahoo had a significant hardware failure which took 5 days to restore service to near normal levels. This event also had an impact on users' experiences.
If you have had issues with your Yahoo email recently read on .
Issue #1: Send/Receive error in Outlook 2007
Resolution: Update the Account Settings (Yahoo Outlook 2007 Setup)
Resolution: Update the Account Settings (Yahoo Outlook 2007 Setup)
Issue #2: Email attachments are not Available through Webmail
Resolution: Change to BASIC view and use a fresh link to sign in
STEP 1:
From Yahoo's support page:
Switching to basic mail from the full-featured version of Yahoo Mail:
STEP 2:
Use a fresh link to log in to Yahoo webmail - mail.yahoo.com/
Delete your old shortcut to Yahoo and create a new shortcut. If you are relying on your browser (IE, Chrome, FireFox) autocomplete feature, this will find the old shortcut. To remove the old Yahoo address you will need to clear the link history in your browser(s).
In IE and Chrome Ctrl+Shift+Del brings up the options to clear history.
In FireFox you will go in through SETTINGS and find the Privacy icon on the OPTIONS toolbar. You will see another SETTINGS link next to “Clear history when FireFox closes”. Click the link and Clear Browsing History.
Call Tami at 248-345-2054 for help with your email issues.
Additional helpful links from Yahoo regarding email security
Resolution: Change to BASIC view and use a fresh link to sign in
STEP 1:
From Yahoo's support page:
Switching to basic mail from the full-featured version of Yahoo Mail:
- Mouse over the Settings menu icon | select Settings.
- Click Viewing email on the left.
- Select Basic.
- Click Save.
STEP 2:
Use a fresh link to log in to Yahoo webmail - mail.yahoo.com/
Delete your old shortcut to Yahoo and create a new shortcut. If you are relying on your browser (IE, Chrome, FireFox) autocomplete feature, this will find the old shortcut. To remove the old Yahoo address you will need to clear the link history in your browser(s).
In IE and Chrome Ctrl+Shift+Del brings up the options to clear history.
In FireFox you will go in through SETTINGS and find the Privacy icon on the OPTIONS toolbar. You will see another SETTINGS link next to “Clear history when FireFox closes”. Click the link and Clear Browsing History.
Call Tami at 248-345-2054 for help with your email issues.
Additional helpful links from Yahoo regarding email security
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